Our web based employee self services solution gives all employees of an organization the ability to report problems or reserve equipment via the web. Working in conjunction with QBICFlex, QBICWeb significantly reduces the number of phone calls into our customers’ call center and streamlines their communications, thereby improving every employee’s productivity and workforce morale.

A user wishing to submit a work request can call up the QBIC Work Request form on your Web Site, enter the information, like Requestor Name, Location, Phone, Work Requested, etc.  Upon completing the Work Request form, the user can click the Submit button on the form and the work request will be processed and added to the QBICFlex Web Request database.  The request will be assigned a request number, and the requestor will receive notification of the request number. At this point, the work request resides in the QBICFlex Web Request database. 

The Web Request may be accessed through QBICFlex from the main modules menu.  If the request is denied, the user may enter a reason for denial, and send an email back to the requestor that will let them know the work request number and why the work request has been denied.  Upon approval of the work request, a work order is automatically created in the work order file, assigned a work order number and pertinent information is added to the work order, including a work request number, so that the work order can be referenced by either the work order number or the work request number.  Additionally, an email can be sent out notifying the requestor that their work request has been approved and giving the requestor the work order number to address their request in the future.